Frequently Asked Questions

Answers to Common Questions

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General Questions

"Unmetered" bandwidth means that each server is connected at full duplex 100Mbps / 1000Mbps. You may use all of your connection all of the time with no limitations or overages.
Never! All of our servers are fully dedicated unmetered. You have access to the full amount of bandwidth 100% of the time, and you will not share a connection with any other customer or server.
We offer additional IP space to our customers with proper justification. Our pricing can be found directly in our order forms. We do not offer unbranded IP's.
No one likes to wait to use their service. We offer instant provisioning of our services. You can use your hosting account immediately upon payment.
Gawk allows on the fly scaling—a task that is much more difficult on a dedicated box. Changing the amount of RAM on a box can be done with a simple reboot, while expanding the disk size takes less than an hour. The same process can take hours or days with a dedicated setup.
All major credit cards, wires, and checks.
The first step is to check our Knowledgebase. With over 200 articles most technical support issues are able to be resolved through the step by step instrucions. If you need further assistance the best method to reach support is through the client portal.

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